Photofast Problem Solving Notice
We have noticed this issue in iOS 11 and reported this to Apple.
iOS 11 changed the timing of external storage device detection, sometimes it may take up to 30 seconds for iOS 11 to detect the drive.
We've also seen this happening with other brands of Lightning storage products.
When this occurs, please a "Force Restart" can usually resolve the problem:
- On an iPhone 7 or iPhone 7 Plus : Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
- Support Model:
- iOS 9, 10, 11 , macOS , Windows XP, 7, 8, 10
- iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro, iPad mini4, iPad Air 2, iPad mini3, iPad Air, iPad mini 2, iPad mini, iPad (4th gen.), iPod touch (6th gen.), iPod touch (5th gen.)